HOW DOES THE HOSPITALITY INDUSTRY ADJUST TO GLOBALIZATION

According to (Jones, 2014), globalization is the effort to end or dismiss obstacles in trade, communication and cultural exchange. Globalization has been around for a long time even though most Americans recognised it through the North American Trade Agreement debates in 1993.

Study Mode (2014), states that the hospitality industry is well known for providing services to guests ensuring that their expectations are exceeded hence this makes the hospitality industry a global industry as it operates in many different countries.  According to Cline (2014), where tourism is well recognised, the hospitality section is the driving force for concepts of globalization to emerge.

IMPACTS OF GLOBALIZATION IN THE HOSPITALITY INDUSTRY

Positive Impacts

Educating workers around the world: (Puri, 2012) states that through globalization managers and employees in the hospitality industry learn about different cultures and understand the importance of humanity and diminish racism.

Multilingual services

As a result of globalization people from different parts of the world travel around the world and this travels benefits the hotel industry a lo, so as way of maintaining this travels the hotel industry hotels hire people who speak different languages as a way of making customers comfortable and secure (Puri, 2012).

More knowledge of different cultures

According (Puri, 2012), back in the years people did not travel that much and this resulted in people not being aware of different cultures and traditions but now people travel to different locations and in that case they get more knowledge of people and various cultures.

Increase in equality among people and language and cultural barriers reduced

(Puri, 2012) states this as one of the biggest advantage  of globalization because as people travel or work in different parts of the world there is reduction of language and cultural barriers as they feel comfortable when working with different people and at the same time they have more knowledge to take strict actions against discrimination or racism.

This points shows that globalization plays a major role in the hospitality industry as it helps the industry to grow without limits. Hospitality companies needs look through the implications of global setting in which they operate and must be prepared to answer the questions that are brought forth by the changing environment.